IT Service Management Tivoli and Netcool Convergence Plans

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IT Service Management Tivoli and Netcool Convergence Plans Outline

IT Service Management Tivoli and Netcool Convergence Plans Pete Conelias July, 2006 © 2006 IBM Corporation All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice

IT Service Management Statement Of Direction And Intent  All statements of direction or intent are provided for planning purposes only and are subject to change or withdrawal without notice– This presentation represents our current goals and objectives – Our development teams are now studying the product source code – We are listening to customers’ views on the future directions of our solutions 2 Tivoli Software © 2006 IBM Corporation

IT Service Management IBM IT Service Management A Differentiated, Flexible Approach IT CRM & Service IBM IT Service Management Business Delivery Service Information Business Management & Support Deployment Management Resilience IT Process Management Products IT Service Change and Configuration Management Platform Management Database IT Operational Management Products Best Practices Business Server, Network Application & Device Storage Security Management Management Management Management 4 Tivoli Software © 2006 IBM Corporation

IT Service Management Netcool Can Add Significant ITSM Value IT CRM & Service IBM IT Service Management Business Delivery Service Information Business Management & Support Deployment Management Resilience IT Process Management Products IT Service Change and Configuration Management Platform Management Database IT Operational Management Products Best Practices Business Server, Device Application and Network Storage Security Management Management Management Management Customers can benefit by adding Netcool’s leading management capabilities:  Ultra-scalable event correlation for consolidated operations management Service problem avoidance through trending and real-time BSM Enhanced monitoring and broad integration capabilities Real-time security information management to enable NOC/SOC convergence End-to-end service management for emerging converged IP services World class network management, including deep discovery and mapping to CCMDB 5  E Ti xt voli Sof ends tw Tiare voli IT Process Managers with real-tim e, end to end network i © 2 nf 00 or6 IB m M at C i orp on oration

IT Service Management Utilizing Netcool to Consolidate End-to-End Operations as a Cornerstone to Service Management IBM T IB ivo M li and Net M co i olc ro S m of use twa toget re her can help acce cl le ient rat s e eff our i cient cust ly an omed e rs’ ffect achively ieve IBM Tivoli Netcool Software can accelerate our customers’ achievement of manage IT Services in support of business goals. IT Service vice Manage ag men emen t objectives  Operational Consolidation – scalable foundation with broad integration which can leverage customers existing assets to help improve operational efficiency  Real-time Service Visibility – deep, automated visualization of business services to avoid service downtime and pinpoint service-affecting issues  IP Convergence – the advanced network management to rapidly and confidently deploy and manage next generation IP-based services (e.g., VoIP)  Integrated Security Incident Response – an integrated point for managing security operations in concert with IT operations 6 Tivoli Software © 2006 IBM Corporation

IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process TADDM CCMDB Discovery Dashboards TEP Process Policy Warehouse for operations Managers TBSM TSLA Business Business Service Systems Level Systems / SLA Management Management TEC Event Structures Event Dashboard Advanced Correlation ITM Collectors ITCAM OMEGAMON Servers, DBs, Apps, RTT, WAS, zSeries, Collectors Agentless J2EE, SOA and Integration Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Tivoli Risk NetViewD NetViewZ Netcool Solutions TCP/IP Sysplex TCP/IP 7 Tivoli Software Manager © 2006 IBM Corporation Converged Solutions

IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process TADDM CCMDB Combined Value Discovery  Broader Network Layer Dashboards TEP Process 1-3 discovery Policy Warehouse for operations Managers  Portfolio Leverages TBSM TSLA Integration into TADDM Business Business Service Systems Level  Enhanced CCMDB with Systems / SLA Management Management Broad Layer 1-7 Discovery and TEC Dependency Mapping Event Structures Event Dashboard Advanced Correlation ITM ITCAM OMEGAMON Collectors Servers, DBs, Apps, RTT, WS, zSeries, Collectors Agentless J2EE, SOA and Integration Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Tivoli Risk NetViewD NetViewZ Netcool Solutions TCP/IP Sysplex TCP/IP 8 Tivoli Software Manager © 2006 IBM Corporation Converged Solutions

IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process TADDM CCMDB Discovery Dashboards TEP/Webtop Process Combined Value Policy Warehouse Managers Enhanced  Integration to TEP as TBSM TSLA Business Business Single Interface for Service Systems Level Systems / SLA Visualization of IT Management Management Operations in a Service Context TEC Event Structures Event Dashboard  Enhanced Lightweight Advanced Correlation Web interface  End to End Data ITM ITCAM OMEGAMON Consolidation, Display Collectors Servers, DBs, Apps, RTT, WS, zSeries, Collectors and Retention Agentless J2EE, SOA and Integration Tivoli Event & BSM Solutions  Integrated Workflow Tivoli Monitoring Solutions Tivoli Based Process Risk NetViewD NetViewZ Netcool Solutions TCP/IP Sysplex TCP/IP Management Products 9 Tivoli Software Manager © 2006 IBM Corporation Converged Solutions

IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process TADDM CCMDB Discovery Dashboards TEP/Webtop Process Policy Warehouse Managers Enhanced Converged Enhanced Business BSM TSLA Combined Value Systems / SLA  Scalable, Next Generation TEC BSM architecture Event Structures Event Dashboard  Real-Time and Historical Advanced Correlation SLA Tracking and Reporting ITM ITCAM OMEGAMON  Enhanced Visualization Collectors Servers, DBs, Apps, RTT, WS, zSeries, Col ectors and KPI’s for Both Agentless J2EE, SOA and Integration Tivoli Event & BSM Solutions Business and Operations Tivoli Monitoring Solutions Tivoli Risk NetViewD NetViewZ Netcool Solutions TCP/IP Sysplex TCP/IP 10 Tivoli Software Manager © 2006 IBM Corporation Converged Solutions

IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind IBM Tivoli Products CMDB / Process TADDM CCMDB Discovery Dashboards TEP/Webtop Process Policy Warehouse Managers Enhanced Converged Enhanced Business BSM TSLA Systems / SLA Converged Event Structures Event Combined Value Impact Manager  Ultra-Scalable, Next Generation Event ITM Collectors ITCAM OMEGAMON Architecture Servers, DBs, Apps, RTT, WS, zSeries, Collectors  Simple & Robust Correlation Agentless J2EE, SOA and Integration Tivoli Event & BSM Solutions  Event Enrichment with Tivoli Monitoring Solutions Tivoli Risk NetViewD NetViewZ Broad Integration Netcool Solutions TCP/IP Sysplex TCP/IP 11 Tivoli Software Manager Capabilities © 2006 IBM Corporation Converged Solutions

IT Service Management Enhanced Solution Stack from Combined Assets No customer is left behind Combined Value IBM Tivoli Products  Layer 1-3 network discovery, monitoring, and CMDB / Process TADDM CCMDB Discovery correlation  Scalable SIM-based Dashboards TEP/Webtop Process Security Operations Policy Warehouse Managers Enhanced Management  Broad End to End Business Converged Enhanced Monitoring Coverage with Systems / SLA BSM TSLA Lightweight Entry Options  Carrier Class Solutions for Converged Telco’s and Service Event Structures Event Impact Providers Manager  Adapters for Telco Envir. Service Provider Collectors Enhanced Enhanced OMEGAMON Proviso ITM and Entry zSeries, Col ectors ITCAM and Integration UQM IPC Tivoli Event & BSM Solutions Tivoli Monitoring Solutions Enhanced Enhanced NetViewZ Netcool Solutions Security TCP/IP Telco 12 Tivoli Software Syspl ex TCP/IP Adapters © 2006 IBM Corporation Converged Solutions Management Management

IT Service Management Solutions Available Today – Multiplicative ‘Service Management’ Value from Integrated Suite  Single Interface for Operations Comprehensive Interface for Operational Consolidation and Management in a Service-Context.  Ultra-scalable Event Management Scalable MOM for Managing Complex Service Infrastructures  Real-time Business Service Management Real-time Visibility of Service Status, SLAs and Key Performance Indicators.  Robust Layer 1-7 Discovery Broad Discovery of Configuration Items and Dependencies.  Real-time End-to-end Monitoring Holistic Service Monitoring from Composite Applications, Domain Resources and Network Services.  Multi-domain Configuration Broad Provisioning Across Silos, Tools and Technologies The choice for Comprehensive Service Management: IBM 13 Tivoli Software © 2006 IBM Corporation

IT Service Management A Closer Look at Current Convergence Plans  Approach: Combine, Integrate, and Converge Monitoring and Event Structures TCP/IP Network Management Business Service Management Combined Solutions 15 Tivoli Software © 2006 IBM Corporation

IT Service Management General Approach to Acquisition IntegrationCombine – Combine Assets from Netcool and Tivoli for Broadest Possible Solution. – Planned Product Enhancements will Proceed for Both Tivoli and Netcool Products Integrate – Appropriate Portfolio Integration Starting Immediately– Integrate and Converge Roadmaps Underway  Customers and Business Partners are Key to this Effort – Services Available for Integrated Solutions Consulting Converge – Converged Solutions in Key Areas Combining Tivoli and Netcool Capabilities These 3 Phases occur at a different pace for each product and customer scenario but generally will require less than 24 months to complete 16 Tivoli Software © 2006 IBM Corporation

IT Service Management Jim Monitoring and Event Structures  Integrate Netcool Displays in Tivoli Enterprise Portal  Anywhere to Anywhere Event Consolidation  Support co-existence and integration of Event System TEC OMNIbus  Broaden Monitoring by Event Dashboard Event Dashboard Complex Correlation Rapid In Memory Lots of customization Event store Combining Tivoli and Lots of Customization Netcool Assets within IBM Tivoli Monitoring ITCAM ITM ISMs, ASMs, RTT, WS, Servers, DBs, Appls, Agentless… J2EE, SOA SSMS Servers, DBs, Appls, Agents SSMs, ASMs, ISMs, ASMs* ISMs Servers, DBs, Appls, Agents 17 Tivoli Software © 2006 IBM Corporation

IT Service Management Jim Monitoring and Event Structures  Converged Event Solution: – Leverage OMNIbus’ real-time ultra- scalable, High performance and High Availability Capabilities – Preserve TEC’s Rich Correlation Capabilities and Planned Enhancements in Health Checking and GUI Rule Builder – Broad integration to improve Converged Event Solution operational efficiency Supports TEC Rulesets – Support co-existence and upgrade and other Correlation scenarios High Scale High Performance  Unify Monitoring Solutions High Availability – Broad, Lightweight Lowest TCO – ISMs, ASMs for Web to ITCAM family ITCAM ITM RTT, WS, Servers, DBs, Appls, Agentless… J2EE, SOA ISMs, SSMs, ASMs, ASMs* ISMs Servers, DBs, Appls, Agents 18 Tivoli Software © 2006 IBM Corporation

IT Service Management Tivoli Portfolio Today Integrated End to End Support for Heterogeneous Environments Available with ITM 6.1, OMEGAMON & ITCAM management Business Web Messaging & Best Platforms Databases Application Integration Infrastructur Col aboration Practice e Library Unix Agent-less DB2 SAP CICS WebSphere Lotus Adapter (Z & Distributed) MySAP (Z & Distributed) Domino Windows Web Services URL, SNMP, File,Socket, UDB…. Cluster(s) Oracle .NET (ful suite I S Agent of MS apps) IMS Quick attach API Linux WebSphere iPlanet SQL Citrix MQ 40+ Custom z/OS Exchange Sybase Packages Siebel WebSphere Apache available VMWare MQ OS/400 Informix Tuxedo Integrator WebLogic 19 Tivoli Software © 2006 IBM Corporation

IT Service Management Tomorrow Combined Monitoring for Customers Integrated End to End Support for Heterogeneous Environments Available with ITM 6.1, Omegamon, ITCAM management, and Netcool Business Web Frequently Platforms Databases Applications Best Practice Integration Infrastructure Requested & Messaging Library for ITM Unix DB2 SAP CICS WebSphere Network Apps Agent-less Network Host MySAP (Z & Distributed) Adapter (Z & Distributed) Windows FTP Web Web S er S v er ices URL, SNMP, File, vices Socket, UDB…. Cluster(s) .NET (ful suite I S RMON2/SLA S Oracle Comverse Agent of MS apps) IMS Quick attach API Linux Nortel Syslog Probe WebSphere iPlanet Magel in Syslog Daemon SQL Citrix z/OS RADIUS MQ Displacement Sybase Apache Robomon Siebel SunNet VMWare WebSphere Library Castlerock MQ Informix Tuxedo WebLogic OS/400 Tibco Integrator BMC Patrol Cisco CA Unicenter Domino ComMgr Tandem MOM Exchange DEC VAX HP OV NNM Cisco VoIP HP OV OpsAprisma 20 Tivoli Software © 2006 IBM Corporation

IT Service Management Monitoring and Event Structures Combine Integrate Converge  Expand Breadth of Integrate all Netcool xSMs Event Solution with: Monitoring across Tivoli and with TEP/TMS:  Scale, Performance and Netcool  Situations Resiliency of OMNIbus  Enable any to any event  Operational Warehouse  Rich and Robust Correlation consolidation  Workspaces of TEC  Enable TEC and OMNIbus  Common Event Viewer bi-directional eventing Deliver ITCAM solutions based on:  Converge Monitoring with  ISMs for lightweight combined assets response monitoring  Enhance Event Enrichment  ASMs for Web Now Summer 2006 2007 Estimated Timeline 21 Tivoli Software © 2006 IBM Corporation

IT Service Management TCP/IP Network Management Discovery, Topology, and Root Cause Correlation in TCP/IP and Telco Networks. Tivoli and Netcool Solutions Integrate More Slowly. Precision IP:  Continue Development as Premier Enterprise and Service Provider Network Management Solution NetView Distributed:  Continue Development as Lightweight TCP/IP Layer 3 Monitoring Solution Switch Analyzer:  Focus on Co-existence and Upgrade to Precision IP Discovery Engine (disco) Precision Provides:  SNMP v1, v2, v3 IP Cisco Vendor CIDR MPLS  Layer 1 to Layer 7 management Routing Switch specific IP Route LSP / VRF  Comprehensive out of the box protocol support Finders: discover Helpers for: Discovery  Field Extensible Discovery and IP devices using SNMP,DNS,telnet, ARP Topology for unlimited granularity multiple techniques Agents 22 Tivoli Software © 2006 IBM Corporation

IT Service Management Network Management Solution Combine Integrate Converge  Deliver Netcool/Precision as Precision: Precision: Premier TCP/IP Management  Consumability  Premier Enhancements solution  Expand Capabilities  Entry Precision to Provide  Deliver NetView 7.1.5 as Simplified Network update to Tivoli Lightweight NetView: Management Solution TCP/IP Management Solution  Enable Bi-Directional integration between NetView  NetView & Layer 2 Root and Precision Cause Capabilities Integrated Switch Analyzer:  Focus on Coexistence and Smooth Upgrade to Precision  Deliver Smooth Upgrade to Precision 2H 2006 Early 2007 Early 2008 Estimated Timeline 23 Tivoli Software © 2006 IBM Corporation

IT Service Management NeuSecure: Security Event Information Management Integrated Value  NeuSecure Event Integration TAM, TIM, FTIM Integration Converged Solution  Seamless Integration between Network, Data Center and Security Operational Management  Risk Manager Enhancements added to NeuSecure  Integrated Portal Architecture al owing Advanced Security Correlation to drive Remediation through Process Management and CMDB  Deliver Integrated Compliance Solutions for Privacy and Regulatory Requirements  Security Management tightly integrated into ITSM 24 Tivoli Software © 2006 IBM Corporation

IT Service Management Breadth of Netcool/NeuSecure Supported Devices Access and Identity ManagementCA eTrust Access Network Intrusion Detect/Prevention Firewalls Web Servers CA eTrust Secure Proxy Server Check Point Firewall-1 McAfee Intrushield Apache CA eTrust Siteminder (Netegrity) Cisco PIX Sourcefire Network Sensor Microsoft IIS CyberGuard RSA SecureID RADIUS Sourcefire RNA IBM WebSphere Fortinet FortiGate Oracle Identity Management (Oblix) Juniper IDP GNATBox ISS RealSecure Operating Systems Logs, Logging Sun Java System Directory Server Juniper (Netscreen) ISS Proventia Platforms Microsoft Active Directory Linux IP Tables Solaris (Sun) Lucent Brick ISS BlackICE Sentry Cisco ACS AIX (IBM) Microsoft ISA Server Cisco Secure IDS RedHat Linux Nortel Switched Firewall SNORT IDS Wireless Security SuSE Linux Stonesoft’s StoneGate Enterasys Dragon AirMagnet HP/UX Secure Computing’s Sidewinder AirDefense Nortel Threat Protection System (TPS) Microsoft Windows Event Log Symantec’s Enterprise Firewall Intrusion’s SecureNetPro (W2K3 DHCP, W2K DHCP, IIS) SonicWALL Management Systems Microsoft SNMP Trap Sender Mirage Networks Sun SunScreen neuSECURE escalates to: Nokia IPSO NFR NID Micromuse Netcool Novell NetWare Vulnerability Assessment Symantec ManHunt IBM/Tivoli OpenBSD Nessus ForeScout ActiveScout Remedy ARS Tru64 Vigilante QRadar HP OpenView Tripplight UPS ISS Internet Scanner CA Unicenter Top Layer Attack Mitigator Monitorware SYSLOG QualysGuard Labrea TarPit KiwiSyslog Foundstone Management Systems Tivoli Agent SYSLOG Messages eEye Retina IP Angel Source of events into neuSECURE: SPI Dynamics WebInspect Lancope StealthWatch Check Point Provider-1 Antivirus nCircle IP360 Tipping Point UnityOne NDS ISS RealSecure SiteProtector CipherTrust IronMail Harris STAT Arbor Networks PeakflowX Juniper Global Pro (Netscreen) McAfee Virus Scan Juniper NSM (Netscreen) Norton AntiVirus (Symantec) Routers/Switches Tripwire Manager Host-based Intrusion Detect/Prevention McAfee ePO Cisco Routers Intrusion, Inc. SecureNet Manager Trend Micro InterScan Cisco Catalyst Switches Cisco CSA (Okena) McAfee ePO Foundry Switches NFR HID Nortel Defense Center Application Security F5 Big IP, 3-DNS Sana Sourcefire Defense Center Blue Coat Proxy Juniper JunOS Snare Q1 QRadar Mgmt Server Nortel ITM (Intelligent Traffic Mgmt) TACACS / TACACS+ Symantec Intruder Alert (ITA) Symantec ESM Teros APS Nortel Ethernet Routing Switch Sygate Secure Enterprise Sentryware Hive 5500, 8300, 8600, 400 series VPN Tripwire Nortel Application Switch (Alteon) Nortel Routing Switch 3510 Juniper SSL VPN, Juniper VPN ISS RealSecure Nortel VPN Router (Contivity) Policy Compliance Discovery Tools McAfee Entercept Check Point Lumeta IPSonar Vericept PowerTech PowerLock/Interact (iSeries) Cisco IOS VPN NMAP Nortel VPN Gateway 25 Tivoli Software © 2006 IBM Corporation

IT Service Management NeuSecure: Security Event Management Combine Integrate Converge  Deliver NeuSecure via Tivoli  Provide Event Integration  NeuSecure becomes Tivoli’s Security Channels with TEC and OMNIbus Premier Security Information  Integrated Portal Event Management Product  Broaden IBM Security Feeds  IPv6 Support Support Upgrade from Risk  NIAP Certification Manager Now 2H 2006 Early 2007 Estimated Timeline 26 Tivoli Software © 2006 IBM Corporation

IT Service Management Integrated Value: Business Service Management • Tivoli and Netcool solutions both leverage TADDM Tivoli BSM for Application Discovery and Service Modeling • Event and Monitoring Strategy allows either BSM product to provide fully integrated solution • Ability to Integrate 3rd Party Tools into the Service Model to Help Enhance Business Knowledge Tivoli Application Dependency Discover Manager Netcool RAD DLA feeds TBSM Collation OEM feeds RAD 27 Tivoli Software © 2006 IBM Corporation

IT Service Management Converged Tivoli Business Service Management  Deliver Converged BSM Solution with Enhanced Function  Leverage RAD’s Real-Time Management, Platform Support, Visualization and KPI’s  Retain all Feeds: Networking, Systems, zSeries and BPEL Reader for Total End to End Solution  Integrate Tightly with CMDB Solutions Tivoli Application Dependency  Provide Upgrade and Coexistence for all Discover Manager CMDB Customers  Provide Enhanced SLA Solution with Real-Time and Historical Service Level Tracking & Reporting  Enhanced Service Impact Analysis to Help Facilitate Event Automation and Trigger Action Based on Business Activity 28 Tivoli Software © 2006 IBM Corporation

IT Service Management Business Service Management Combine Integrate Converge  Deliver 2-in-a-box  BSM & SLA Converged Business Service Management BSM solution Visualization in Tivoli Enterprise  Leverage RAD Infrastructure for enhanced BSM  Combine RAD real Portal Visualization and KPI’s time SLA with Tivoli  Leverage TBSM discovery, zSeries, BPEL and Historical SLA  BSM & SLA integration/feed capabilities  Enable Anywhere to Integration with  Leverage Impact Technology for Event Anywhere Event TADDM/CCMDB Enrichment Reception Converged Service Level Management Leverage SLA Tracker for Real-Time SLA Infrastructure, Enhanced Visualization and KPI’s Leverage TSLA for Historical and Near Real-Time SLA Tracking and Reporting Provide Greater out of the box Functionality and Consumability – TADDM for Application Dependencies– CMDB for Rich CI information reconciled and correlated Summer 2006 Q1 2007 Late 2007 29 Tivoli Software © 2006 IBM Corporation Estimated Timeline

IT Service Management Performance Management – Netcool PROVISO Extremely High Scale, High Performance, Data Col ector and Reporting Product Deployed in major Telecommunications Companies and Enterprises Worldwide.  The ability to Collect, Store and Report on Historical Data Carrier-class Capabilities  What is collected?  High Scale, High Availability Architecture – Periodic Metrics  Availability, Volume, Traffic &  Distributed Architecture, Centralized Error Rates, Usage Data etc. Management (NOT EVENTS!!)  Lightweight Collectors  Uses  On-The-Fly Aggregation, On-Demand – Capacity Decisions Reports Fault – Service Level Management  Mgmt Provisioning Fault Mg Billing O mt SSP I ro nt visiegr onin at g ion, Bil lifnlow g through Opera tpr ions ovisioning – Predictive Performance Management  Optimized for Multiple Customers and easy DataL DataL o o ad ad S S N N MP MP DataChannel Acct. Mgr. & & B B u ul lk k DataChannel Co Col llle e cto cto rs rs re-branding Dat Da aV taVi iew ew Qual aby Corp Dat Da aV taVi iew ew DataL DataL o o ad ad Bu Bul lk k S Stta a ts ts Data Data Ch Ch an an n n el el Data Data V Vi iew ew Customers Collectors Dat Da aMart taMart Collectors Rep Rep o o rt rt Cl Cl u u ste sterr Ad Ad d d’ ’ll E El le e me me n n t t Mg Mgrrs s a a n n d d He Hel lp p De De sk sk 30 Tivoli Software © 2006 IBM Corporation

IT Service Management Tivoli Enterprise Portal – Single Interface for Tivoli & Netcool Dynamic Role-based Workspace for Integrating IT Operations Silos One portal to manage the overall health of the infrastructure Webtop Technology Enhancements including Browser Client Allows Customers to Integrate 3rd Party Products Across IT Operations to Help Improve ROI Provides a Service Context to Help Provide an ITSM Foundation Business Services Distributed Resources J2EE Transactions Mainframe Resources Service Level Reporting Executive Dashboard Launch in Context 31 Tivoli Software © 2006 IBM Corporation

IT Service Management TEC Console enabling Netcool Agents to now send events natively to TEC via ITM V6 for a Tivoli-centric installation Integration of Netcool into TEP Integrated Micromuse Events OS agent as between another data OMNIbus and Integrated OMNIbus Active Event List can now accept provider to TEC can be data directly from ITM V6, OMEGAMON and ITCAM. TEP synchronized Net: All data in the TEP can now go to OMNIbus for a for any Netcool installation configuration desired “NEW” Performance Views on Netcool Data in TEP. This Netcool heritage active data can be warehoused, used in event policies, fed to BSM or the CMDB from TEP 32 Tivoli Software © 2006 IBM Corporation

IT Service Management Tivoli Application Dependency Discovery Manager TADDM based on Collation Confignia, acquired by IBM in November 2005  Discover Application Topology within your environment  Discover Custom Apps with Custom Sensors  Monitor Configuration “Drift”  When a Problem occurs, turn to TADDM for: 1. Quick insight into topology of  affected application Before a Change is Implemented: 2. Information about recent 1. Check for Other Dependencies changes 2. Ensure Change won’t have (many failures are the result of unintended Consequences poor changes) 3. Change with Confidence 3. Insight into Other relationships 33 Tivoli Software © 2006 IBM Corporation

IT Service Management Tivoli Application Dependency Discovery Manager Combine Integrate Converge  Tivoli Application  TADDM is integrated to TBSM and  Robust Network, Application Dependency Discovery RAD & Resource Discovery & Mapping (TADDM)  TADDM will Become Change & Dependency Mapping replaces Netcool Configuration Management Database Branded Product for (CCMDB) Simplification  CCMDB product will offer Current Application Discovery with Underlying CMDB Foundation. Increased Investment in Application Discovery Capabilities Now Summer 2006 Early 2007 Estimated Timeline 34 Tivoli Software © 2006 IBM Corporation

IT Service Management What the Analysts are Saying… “This was a very strategic move, not just opportunistic – compared to HP acquiring Peregrine, which was a tactical fill-in-the-gap, this has potential to be huge. You needed to fill the network gap, but went far beyond it. ” – Rick Sturm, EMA, 21-December “IBM Tivoli Redefines Network Management IBM is poised to play a big role in an expanded service provider market. Combining the leading position of Netcool in the service provider market with some of the existing Tivoli products, IBM now has a very strong position to answer the extended needs of network service providers, outsourcers, and hosting providers. ” – Thomas Mendel, Frank Gil ett and JP Garbani, 21-December “IT Service Management is the future of IT management. Tivoli and Netcool are well placed to develop the capabilities needed to turn this vision into a reality. – Tony Lock, Chief Analyst Bloor Research, 3” -January “ IBM gets instant credibility and presence in the carrier and service provider market. This is a great acquisition for IBM ” – George Hamilton, Yankee Group, 21-December 35 Tivoli Software © 2006 IBM Corporation